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$ 200.00 USD
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$ 150.00 USD
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FAQ

Orders and Payments

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This FAQ page is reserved for "How to" questions. Please visit our Terms & Conditions page for more information about returns, back orders, billing & payments, and more.

HOW DO I PROCESS AN ORDER?

1. Search for items on the site.
2. Add the items to your cart., view your cart, and click “Continue to Checkout”.
3. View your cart and click "continue to checkout".

HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

Before you click “Continue to Checkout”: click the remove button to remove the items from your cart.
On the checkout page: navigate away from the page and it will not process. Then click on the “chart” button to view your cart and click on remove.
After the order is placed: contact Psychic Sensations via phone or email at orders@psychicsensations.com and please include your order number. This option is limited to the 24 hour period after the order confirmation is given.

HOW CAN I TRACK MY ORDERS & PAYMENT?

When your order is placed you will get notifications about processing. Payment is processed at the time of check out. When the order has been shipped you will receive a tracking number via email. Please follow the instructions in the email to track your package.

WHEN WILL I RECEIVE MY ORDER?

Most orders will be shipped within 48 business hours, if items are available, excluding federal holidays. The normal delivery is about one week. Once the items are packaged we are unable to make changes to an order including cancellation.

WHAT DO I DO IF I NEVER RECEIVED MY ORDER?

Please first check with the shipping company who shipped the order to find out if they can provide any assistance and detail about the package. Then please contact us via phone, email, or the contact us page and provide the order information. We will resolve the situation and advise you of your options or resolution.

WHAT DO I DO IF I RECEIVED A DEFECTIVE/BROKEN ORDER?

Please contact us via phone, email, or the contact us page and provide all information about the order. If any items are damaged, please include a picture (please no zip files). Report any damaged or missing items within ten (10) days of receipt of order so that we can help rectify and credit your account or provide other options.

HOW DO I MAKE CHANGES TO AN ORDER I’VE ALREADY PLACED?

Changes can be made in the first 24 hours of the order being placed. Orders get shipped within 48 business hours and can be change up to the point they are packaged for shipping. Orders cannot be canceled once they have been shipped.

You may however refuse the package, and upon its return receipt we will credit you for the merchandise, a restocking fee and any shipping charges incurred due to the refusal of the package will be held from the refund processed back to your original form of payment. In some cases this can create an additional charge if the return shipping is calculated to be more than what is being refunded. Due to the increase in shipping costs we reserve the right to bill your account for all shipping fees billed to us due to a package being returned or refused without prior approval.

The other option is to return it in person at our local location for free. Please send an email to returns@psychicsensations.com and we will contact you with details. Please include your order number and/or tracking number.  

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE THE PAYMENT?

With normal shipping it can take about a one week to be delivered. You will receive a tracking number and can track the package with the appropriate shipping company. All information is located in your shipping confirmation page.

HOW DO I MAKE PAYMENTS USING PAYPAL? HOW DOES IT WORK?

When you are on the "Checkout page" or from the "Cart screen" click the yellow button that says “pay with PayPal”.
A pop up will come up and you will either sign into PayPal or if you are already signed into PayPal you will be prompted to select your payment options that are available in PayPal. When you click on your form of payment it will take you to the order page where you click on the "Process Order" button. Once processed it will show a "Payment Confirmation" page.

Shipping

If these how to questions do not answer your question please see shipping on our Terms and Conditions page or returns information listed below this section.

WHAT ARE THE SHIPPING OPTIONS?

Orders ship via the US postal service, FedEx and UPS. Exact methods will vary based upon the availability of these services offered at your shipping address. The lowest cost option will be offered at the time of your purchase via the online shopping cart. Shipping charges are calculated based on the weight of the items within your order and the shipping method you choose.

HOW CAN I CHANGE MY SHIPPING ADDRESS?

Once the order is placed the shipping address can only be changed in the 24 hours after the confirmation is given. Please email Orders@PsychicSensations.com.

WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER?
(DAMAGED OR LOST DELIVERY)

Please first check with the shipping company who shipped the order to find out if they can provide any assistance and detail about the package. Please contact us via phone, email, or the contact us page and provide all information about the order. If any items are damaged, please include a picture (please no zip files). Report any damaged or missing items within ten (10) days of receipt of order so that we can help rectify and credit your account or provide other options.

Returns

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WHAT IS THE RETURN POLICY?

Refund policy
We're so convinced you'll absolutely love our products, that we're willing to offer a 14 day risk free money back guarantee. If you receive your order and are not satisfied for any reason you can return the product for a refund within 14 calendar days of receiving that item. This refund policy excludes Services, Classes, Events and other non-tangible purchases as those are provided on a case by case determination. Psychic Sensations reserves the right to gather information pertaining to any refunds and provide a refund decision within 48 business hours, excluding federally recognized holidays.

Proof of purchase
To complete your refund, we require a receipt, an order number, or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit in the form of an eGift card. This gift card option applies to return requests made in the first 14 days of receipt of the item/order.

Sale and clearance items
Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.

Shipping items
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization. To avoid additional fees visit any of our retail locations to return your items purchased through our online store. Our staff member will process your return or exchange for you with no shipping fee. You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund. All refunds will be subject to a $3.00 restocking fee. Due to the increase in shipping costs we reserve the right to bill your account for all shipping fees billed to us due to a package being returned or refused without prior approval. Filing of damage claims or missing package claims with the shipping provider (UPS, US Postal Service, Fed Ex, Etc…) will be the responsibility of Psychic Sensations.

Contacting us
If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to Returns@PsychicSensations.com

This document was last updated on January 19, 2020

Press

For any inquiries known as Public Relations please email Cherril@PsychicSensations.com.
Please allow 24-48 hours for any response.

Social Responsibility

In the near future Psychic Sensations will be teaming up with local business providing services and goods to those in need. This section is reserved for information pertain to that purpose. At this time we do not have affiliations of this nature but look forward to providing donation contributions to worthy causes that are in alignment with our mission and in some cases those that are not. For more information on how/if Psychic Sensations can assist your non-profit, organization, or event please email Cherril@PsychicSensations.com

Other

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WHERE ARE YOU LOCATED?

This eCommerce website is owned by a Sole Proprietor who at this time reserves the right to withhold the address of the business location unless needed for returns, services, and other legal necessities. Please email, phone, or use our contact us page form to submit questions pertaining to this location.

PLEASE SEND US YOUR SUGGESTIONS ABOUT THIS WEBSITE, SERVICES, PRODUCTS, ORDERING, FAQ PAGE, AND ANYTHING ELSE YOU CAN THINK OF.

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