We're so convinced you'll absolutely love our products, that we're willing to offer a 14 day risk free money back guarantee. If you receive your order and are not satisfied for any reason you can return the product for a refund within 14 calendar days of receiving that item. This refund policy excludes Services, Classes, Events and other non-tangible purchases as those are provided on a case by case determination. Psychic Sensations reserves the right to gather information pertaining to any refunds and provide a refund decision within 48 business hours, excluding federally recognized holidays.
Proof of purchase
To complete your refund, we require a receipt, an order number, or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit in the form of an eGift card. This gift card option applies to return requests made in the first 14 days of receipt of the item/order.
Sale and clearance items
Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization. To avoid additional fees visit any of our retail locations to return your items purchased through our online store. Our staff member will process your return or exchange for you with no shipping fee. You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund. All refunds will be subject to a $3.00 restocking fee. Due to the increase in shipping costs we reserve the right to bill your account for all shipping fees billed to us due to a package being returned or refused without prior approval. Filing of damage claims or missing package claims with the shipping provider (UPS, US Postal Service, Fed Ex, Etc…) will be the responsibility of Psychic Sensations.
If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to Returns@PsychicSensations.com
This document was last updated on January 19, 2020